FAQ

Commandes

Our promotions available are displayed on the slider of our homepage.

If you would like further discounts (and who does not? 😉 ) please subscribe to our:

- Social media (they are at the bottom of this page)

- Monthly newsletter by clicking the orange ribbon at the top of this page: you will immediately get 20% off your next order on top of a monthly discount.

We accept payment from debit or credit cards - American Express, VISA, Mastercard, as well as payments made by PayPal, Apple Pay, Google Pay and Shopify Pay.

Yes, your card will be charged right away since we don't store payment information for security purposes.

Oh no! Please try an alternative payment method or contact us at team@nurturebymetagenics.com and one of our customer service representatives will help you as soon as they can! =)

If you haven't received an order confirmation email, it is likely the result of one or two things:

- Your order was never actually placed and processed.

- You have entered an incorrect email address with your order.

If you are certain that the email address linked to your order is correct, please check your spam folder. In the event that you still cannot locate an order confirmation, please email us: team@nurturebymetagenics.com We will contact you back as soon as possible to find with you the appropriate solution.

We strive to process orders as quickly as possible. We can only accommodate order changes/cancellation before you receive the email with your tracking number. Please call us at (888) 388-0278 or send us an email at team@nurturebymetagincs.com

We are very sorry to hear that! Know that our warehouse does its best to pack your shipment with care but sometimes that happen. Please contact us at (888) 388-0278 or team@nurturebymetagenics.com and we will help you.

If you’ve received the wrong item, please return it using our free returns service that you will find in your account. Please use returns label enclosed and tick not what I ordered as the reason code. If you want to replace the item, or you ordered as a guest please contact us at team@nurturebymetagenics.com where a member of our customer service team will help you further.

Please head over to our Return Policy page so we can walk you through it! 😊

Please allow about 1-2 weeks for processing once the return/exchange reaches us. Additional delays may occur. You will receive an email confirmation when your return/exchange has been processed (be sure to check your spam folder).

Once your return is received, we will send you an email to notify you that we have received your returned item and processed your refund.

A credit will automatically be applied to your credit card or original method of payment. Please be patient. It may take time before your bank posts your refund.

Livraison

We’re happy to offer free shipping to Canada for orders above 35$! 🎁

Otherwise it will be $8.95. Learn more: Shipping Policy.

No unfortunately we do not ship outside of Canada. 😔

But check us again in a few months this may change as we grow. 🌻

Yes, you can have your order delivered to a PO Box Address. 🙂

Nurture products typically ship in 1-5 business days (Mon-Fri).  Please know that we are doing the best we can to get orders out promptly.

You can track your order anytime thanks to the tracking code you receive by email once the order is shipped to you.

Once your order ships, you will receive an email containing your tracking number (you may want to check your spam folder). If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please let us know by emailing team@nurturebymetagenics.com. We will be happy to find out what exactly is going on with your order. 💪

Please contact us immediately at (888) 388-0278 or team@nurturebymetagenics.com so we can attempt to contact the courier to return the parcel back to us for a refund.

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently from Nurture by Metagenics to deliver your package, we’ll figure this out together! 

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Please keep an eye out for the next few hours.

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know at  team@nurturebymetagenics.com and we will look into replacing or crediting you for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline. 

As we currently ship with Purotlator, they state that "for a residential delivery, a notice of delivery will be left advising where the shipment is being held for pickup. Your shipment will be held at our shipping location for a maximum of 5 business days. Some exceptions may apply."

For addresses identified by Purolator as residential, the driver has the authority to automatically leave the shipment without a signature if the location is reasonably determined to be safe and secure. Purolator also offers all shippers the service option to request a package be left without a signature.

For alternate arrangements, please contact them online via their Chat or through their Contact Us page. Additional charges may apply.

Produit et stock

We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us at team@nurturebymetagenics.com

Due to high demand, some of the items on our website do sell out very quickly! However, it’s worth checking back as the site is regularly updated.

You can also subscribe to our newsletter by clicking the orange ribbon at the top of this page to get information when a product is back in stock but also special promotions.

We’re currently working hard to make all of our products vegan. If a product is vegan or vegetarian, we will always specify this within the product information.

Use this text to answer questions in as much detail as possible for your customers.

I could not find this information.

Account

We got you covered! In the login page, beside the password box click 'Forgot?' and you will be walked through the procedure. 💪

If you would like all information regarding yourself removed from our Nurture by Metagenics database, please email us at team@nurturebymetagenics.com

We never share your name, email, or contact information with anyone - ever!

If you sign up for the Nurture by Metagenics newsletter, you can opt out at any time.  If you want to see what we're up to without getting emails from us, we recommend you follow us on Facebook , Instagram, or check out our Journal. Click here for more information about our Privacy Policy.

À propos de Nurture

We live and work in Mississauga, Ontario. We do not have a retail storefront; our vitamins and supplements are only available online for now. If you want to find us in your favorite local health food store, let us know at team@nurturebymetagenics.com

We do not currently offer shop visits; however, we are extremely thankful for your interest in our company. Please subscribe to our newsletter via the orange ribbon at the top of the page, to receive updates on our latest and greatest ideas!

No, we do not offer price matching. We're sorry for any inconvenience!

We do not do wholesale.